Refund and Returns Policy

Generator Supplies aims to provide high-quality products and exceptional customer service. We understand that there may be situations where you may need to return a product. In this Return and Refund Policy, we define the procedures and policies for returning and refunding products. By purchasing on our website, you accept and agree to the conditions listed here.

Returns Eligibility

Do we accept returns? Yes.

How many days do customers have to return a product? 30 days from the date of delivery.

How can customers return your products? By mail or in-store at 25 Fairoak Avenue Parkside, Stafford, United Kingdom, ST16 1LU

What is the return charge/restocking fee? No.

How will customers obtain the return label? That is the Customer’s responsibility

1.1 30-Day Return Period: You are welcome to return eligible products within 30 days from the date of delivery.

1.2 Eligibility Criteria: For a return to be accepted, the product must meet the following criteria: a) The product must be unused, undamaged, and in its original condition, including all packaging materials, manuals, accessories, and other items that were part of the original package. b) The product must be accompanied by the original proof of purchase, such as an order confirmation or receipt.

1.3 Non-Returnable Items: The following items are ineligible for return: a) Products that have been used, damaged, or altered after delivery. b) Products lacking the original packaging, accessories, or proof of purchase. c) Products marked as “Final Sale” or “Non-Returnable.”

1.4 Damage & Issue: We are unable to accept damaged products; the item must be unused and in its original condition.

Return Process

2.1 Initiating a Return: To initiate a return, please contact our customer support team within the 30-day return period. You can reach us through the following Contact Us Page

2.2 Return Authorization: Our customer support team will guide you through the return process and provide a return authorization number (RMA). This RMA number must be clearly marked on the return package.

2.3 Return Shipping: The return cost is free. We recommend utilizing a reputable shipping service with tracking and insurance to ensure the secure return of the product. The return shipping address is as follows: Return Shipping Warehouse Address: By Mail Or In-Store

2.4 Condition Assessment: Once we receive the returned product, we will inspect it to confirm its eligibility for a refund. If the product meets the return criteria mentioned in section 1.2, we will proceed with the refund.

Refunds

3.1 Refund Process: If the returned product qualifies for a refund, we will process it to the original payment method within a reasonable timeframe.

3.2 Refund Amount: The refund will encompass the purchase price paid for the returned product. Shipping charges, if applicable, are non-refundable.

Contact Us

If you have inquiries or concerns regarding our Return Policy, please contact us at Email: Info@generatorsupplies.co.uk
Address: 25 Fairoak Avenue Parkside, Stafford, United Kingdom, ST16 1LU
Phone: +44 20 3290 0418

By utilizing our services or embarking on a purchasing journey, you acknowledge and accept the stipulations outlined in this policy.

Upon making a purchase, you acknowledge that you have read, understood, and agreed to this Return Policy.